TraderMade UK Support Assistant

TraderMade UK Support Assistant

Bromley, Kent

Support Assistant

The role of Support Assistant is to fulfil both support and admin duties surrounding the TraderMade customer-support team.

The role offers a broad range of tasks including (but not limited to):

  • Gaining a full understanding of the TraderMade product suite and practical use thereof
  • Providing support to clients for all TraderMade applications including installations, upgrades and transfers
  • Monitoring the progress of outstanding Client issues, their prioritisation and escalation as appropriate using CRM software
  • Working with Support & Sales staff to manage the Client Relationship
  • Maintaining in-house databases in relation to the administration of client licences and permissions
  • Completing the Society of Technical Analysts Diploma course
  • Handling incoming email and telephone enquiries, redirecting and logging as appropriate
  • Testing new product releases Data correcting tasks
  • Scanning and filing duties
  • Placing of stationery orders
  • Ad-hoc tasks


  • PC literacy and a ,flair for quickly learning new software and processes are required
  • Excellent communication and interpersonal skills are essential as the successful candidate will be required to deal with complex queries and issues on the company's bespoke software on a daily basis
  • We are seeking a positive, conscientious, methodical & self-motivated person who can learn quickly and has the ability to work effectively
  • You will have the ability to remain calm in busy situations and effectively communicate issues with colleagues
  • Punctuality and great attention to detail are essential for this position
  • Any knowledge of financial markets as this would prove beneficial but is not essential
  • Any previous support exposure or experience within a commercial software application environment would be a great advantage

The role is a permanent position considered after a 3-month trial period. Teamwork is important to TraderMade as staff are expected to pitch in and help each other to get the job done.